Terms & Conditions

a). Cloth will not be given without a receipt.

b). Check the pockets of your clothes, after that give your clothes to the delivery boy.

If the old, worn clothes are torn, we will not be responsible.

 

c). We will not be responsible if the color and dress & saree pendants of any kind of clothing becomes bad.

 

d). We are not responsible for any kind of stain removal. We will try to remove stains to satisfy our customers at our top most.

 

e). The Carpets and Sofa Sheets cleaning charges are depending on per sq. ft. or per pieces.

f). If the cleaning mandate cannot be fulfilled, the items are returned in the condition in which they were received. The verification of the items entrusted is dependent on the quantity and category of factors listed on the receipt.

g). The articles will be returned only against validation of original paper / digital receipt provided at the time of reception of garments unless in special circumstances.

h). No agent or employee of German Laundry has any authority to alter these terms in any manner.

I). All taxes and Levies are applicable as per law.

j). These terms and conditions are subject to change without prior notice.

K). All images and photographs on our online platforms are meant for illustration purposes only

The customer will have to pay a monthly subscription fee to avail the services of Laundry pick up and drop at their doorstep. The monthly fee will vary from time to time per the company's discretion and works on different packages and slabs, with each package having its own varied offerings. Many or most of the services are eligible only for residents and not any kind of corporates in whatever size, including but not limited to, Hotels, Restaurants, Lodges, PG's, Hostels, Clubs, Shops, etc., or anything that doesn't qualify under a proper residence.

a) Prince Laundry & Dry Cleaners reserves the right to restrict, suspend, discontinue or cancel this service at management’s exclusive discretion. Prince Laundry & Dry Cleaners will make every reasonable effort to provide advance notice of its action(s) to all active members. Prince Laundry & Dry Cleaners accepts no responsibility should any active member(s) not receive advance notice of its intention to restrict, suspend, discontinue or cancel its services.

The services will be restricted to pin-codes, city-wise, region wise, per the policy offering of Prince Laundry & Dry Cleaners.

b) Prince Laundry & Dry Cleaners shall make all reasonable attempts to offer the services as assured. However, on days of unexpected disruptions of traffic due to public rallies, bandhs and other such occasions, the services are likely to get affected/delayed/postponed.

c) The services will be restricted to pin-codes, city-wise, region wise, 6 days a week per the policy offering of Prince Laundry & Dry Cleaners.

As per our fair usage policy, customers shall adhere to use our services in a fair manner and not indulge in misusing in any other manner. Should there be any instances, Prince Laundry & Dry Cleaners at its sole discretion, shall accept/reject the subscription. If under any circumstances, Prince Laundry & Dry Cleaners finds any of its laundry or dry-cleaning packages being misused, for any other purpose other than residential purpose or use, Prince Laundry & Dry Cleaners reserves the right to terminate the subscription with immediate effect and will not be obliged or liable to refund the money paid for the subscription.

 

a) For any garment collected from a customer's door step or from any of our points, Prince Laundry & Dry Cleaners will try it's best to process them and deliver back within 72-96 business hours, failing which customers will be communicated in advance about the delay.

b) For clothes collected for dry-cleaning/starching/bleaching, the delivery period may vary/take longer than the assured 72 business hours.

For Express Delivery

Charges will be extra for the express delivery. (Same day delivery)

The following items, but not limited to, are excluded in the agreement and will not be processed by Prince Laundry & Dry Cleaners against the monthly subscription:

> Any floor mats or bath mats.

> Carpets of any nature.

> Wet clothes will not be accepted at any cost.

> Any and all torn or damaged garments.

> Heavy curtains and other fabrics which are difficult to process.

> Any and all garments that do not fall under the laundry process capacity that Prince Laundry & Dry Cleaners units can handle.

However, if they can be at an additional cost, they will be decided on case-to-case basis by Prince Laundry & Dry Cleaners.

7-8 kg (15 to 20 pieces) will be valid in Kg Wise Laundry.

In the kg laundry membership, the delivery and pickup will be accepted in a limited way.

Free pickup drop service will be provided on the basis of package at kg Laundry membership. Delivery charges will be levied for pickup drops in excess of the otherwise stipulated

Prince Laundry & Dry Cleaners will allocate a time slot for their routine pick-up and drop-off at every customer door-step, which will be communicated to the customer in advance. This time slot will have a window of 5 minutes to 10 minutes and will be adhered to : alternate day, or weekly slot, whichever is preferred by the customer.

Should the customer not be in a position to attend to this at the designated time slot, within the window provided, Prince Laundry & Dry Cleaners holds the rights to forfeit or cancel that particular slot.

It is the customers duty to arrange prior permission to enter apartment complex / complexes, failing which Prince Laundry & Dry Cleaners services shall not be available to service such locations. Our pickup and delivery personnel shall not be forced to wait for want of such permits and should such occasions arise, will be forced to leave the premises without the scheduled pickup / delivery. Our Collection/Delivery Executives will be happy to serve customer requests right at the doorstep. However, the accountability of any outcome, should they be invited to step inside, lies solely with the customer.

a) The customer takes complete responsibility and is accountable in cases where persons other than those that have subscribed to the service, receive the goods on his/her behalf. It will be the customer's responsibility to ensure the safety of his/her goods. Prince Laundry & Dry Cleaners will not take responsibility for any loss / damage / theft of the delivered goods in such cases.

b) You can choose to give us an alternate phone number, other than the one registered with us, to receive SMS alerts and/or any other communication from Prince Laundry & Dry Cleaners to you. In such cases, Prince Laundry & Dry Cleaners will not be responsible for any loss of information/intimation to the registered user about his/her goods. Email to us the alternate phone number along with your Subscription ID. No verbal instructions on this will be accepted.

To identify and track the garments to their owner, Prince Laundry & Dry Cleaners will write the customer's respective unique subscription ID on the garments with a permanent marker. The customer hereby agrees to allow Prince Laundry & Dry Cleaners to make said marking on their garments. Prince Laundry & Dry Cleaners will not be liable for claims of any nature against the same.

The services are not transferable. Customers are prohibited from transferring their monthly subscription / service to any other person for whatsoever reason.

Interpretations of this Terms & Conditions shall be at the sole discretion of Prince Laundry & Dry Cleaners. Prince Laundry & Dry Cleaners reserves the right to add, modify, delete or otherwise change these Terms and Conditions or any rules related to the services at its sole discretion, with or without notice.

The customer is free to use the subscription package against any garment (excluding those falling under exclusions) upon the payment of subscription for the specified tenure alone.

The usage of subscription can be used within the particular city for a specific address against each subscription. This cannot be transferred or used against any other addresses within the same city or any other city.

> All Prince Laundry & Dry Cleaners customers are subject to a usage limit.

> The usage limit is prescribed by Prince Laundry & Dry Cleaners.

> The usage limit for the total number of garments (based on the plan chosen) per month, starching and dry-cleaning package should be > availed within a period of 1 month*. You will receive notifications informing you of the number of garments given and an email once the limit has been reached. Once your limit has been reached, you will not be able to use any of the services of Prince Laundry & Dry Cleaners until renewal of subscription.

> If you are consistently exceeding your limit, you may want to consider migrating to a higher package. Note: you may only migrate your plan after the period of the current subscription has been exhausted.

> Such monitoring and any possible restriction is to avoid any misuse of the services provided by Prince Laundry & Dry Cleaners

In the unlikely event of damage or loss, by Prince Laundry & Dry Cleaners shall do everything possible to remedy the issue but the compensation amount shall not be greater than 10 times of cost of processing that garment (depending on the package you opted for, and the number of garments offered under that package). We ask that each customer notify within 24 hours of receipt of delivery of any lost or damaged garments from any particular lot. Claims recorded beyond 24 hours will not be eligible for any consideration. The claim must be accompanied by original receipt. Failure to do so constitutes waiver of the claim for any loss or damages from that delivery.

Order Pick-up & Delivery Timing: Monday to Saturday 10.00 AM to 01.00 PM and 03.00 PM to 07.00 PM

Shop Timing: Monday to Saturday 08.00 AM to 08.00 PM

Sunday 08:00AM to 01:00PM.

For any further queries and clarifications, Kindly contact: care@princelaundry.com