[ Frequently Asked Questions ]
Reliable Answers to Our Most
Common Questions
We can save you money on soap, water, heating and electricity. So you can enjoy even more of the things you love. Our prices are simple and affordable.
Your First Order!
what is the process to schedule my laundry pick up?
To pick up laundry fill out the pick-up schedule Form on our website or call or send us a WhatsApp massage.
is there a delivery charge?
You are in our nearest area; no delivery charges will be taken if your laundry is more than Rs 500/-.
What if I am not home when you pick up and deliver?
No problem. Just leave the laundry somewhere we can access it and then log into your account and edit your Pickup/Delivery Instructions. Many customers have us leave their laundry at their back door or in a foyer.
How can I pay for the services?
You Can pay for laundry service through Cash, scan QR or cheque.
Do You Mix My Clothes with Other People's Clothes?
We understand what hygiene means to you when it comes to your clothes. We do not mix any of your clothes with those of others in order to maintain hygiene. We label each washer, dryer and laundry cart with your identifying information.
What Happens If Clothes in My Wash Order Are Damaged?
Firstly, our expert laundry care team will handle your garments with care. They own specialized experience in garment laundry service. But unfortunately, if you find any garment damaged, we will compensate to your loss appropriately. We understand that the liability of any garment is not limited, according to the industry policy of Prince laundry we try our best to sort out the issue the effective way.
Can I have a fast laundry delivery service?
Yes, for the little busy people, we have Express laundry delivery service. This premium delivery services brings back your laundry within 24 hours from the time of pick up. The price is double.
Dry Cleaning
What's the difference between dry cleaning and laundering?
Dry cleaning involves the use of dry-cleaning solvents in a special machine that washes and dry's clothes in one cycle. Laundering involves the use of water to wash clothes in a washing machine. Both dry cleaning and laundering (wet cleaning) processes include a pre-spotting process and then the cleaning in either the dry-cleaning machine or the washing machine.
Can you remove all stains?
While we have a stain removal process, we cannot guarantee all stains will be able to be removed from the garment.
Do I need to separate clothes of laundry from dry clean?
Yes, please separate the laundry & dry-cleaning clothes before handing the same to our executive.
Laundry, KG wash service
How many days do you take to process the order and deliver the garments?
We generally take 5-6 days depending on the garment. While, due to unforeseen circumstances, our processing times could extend a bit more. But that's unlikely given how we manage our processes.
How many clothes are there in 1 kg?
1 kg weight of laundry is about 3-4 clothes.
What is premium laundry service?
Premium Laundry Service is considered to be a better washing service which also includes services like simple stain or starch and pressing.
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We look forward to helping you create and maintain a clean, healthy environment that’s as enjoyable as it is functional.